InferMed offers a full range of services to assist customers in becoming established and operational with MACRO at the earliest opportunity. We are firmly committed to consistent levels of high quality service and support and work closely with our customers to ensure this standard is maintained, and that our customers gain the maximum benefit from all of MACRO’s capabilities.
Installation
Trained InferMed engineers install InferMed software at user sites and run full installation qualification (IQ) tests to ensure the efficacy of the installation. The engineers work closely with the customer staff to ensure a smooth handover of the software once installed.Validation
InferMed recommends certain standard technical configurations for its MACRO software. Where a customer chooses to use non-standard technical configurations, InferMed provides on-site validation services to ensure that the configuration can be fully supported by our Technical Services team. InferMed runs operational qualification (OQ) tests as part of this on-site validation. On-site Process Qualification (PQ) tests can be created to ensure that InferMed's software integrates successfully with customers’ processes, standard operating procedures and other software packages within the customer environment.Design consultancy
InferMed offers consultancy in study design. The Study Definition functionality within MACRO is intuitive and easy to use after training has been given, but where it is preferred, we can provide consultancy to assist customers with their study design process:- assisting the user in translating paper CRFs into eCRFs
- transferring knowledge to the user in advanced MACRO study design
- reviewing existing customer eCRF designs and providing tailored expert advice
Training
InferMed provides a range of training courses to new or existing users of the MACRO software that can be tailored to meet users’ individual needs.
