support services

“What I like most about working with InferMed is the fact that the company cares. There is considerable enthusiasm about the product, its users and how functionality might be improved. From a user perspective it is great to feel like you can influence the future.” (Information Systems Director, CTRU Leeds)

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InferMed offers a range of services to assist customers in becoming established and operational with MACRO at the earliest opportunity. Our support team is expert in our software, has more than 10 years of experience in supporting mission-critical clinical studies and trials, and receives regular compliments from users for outstanding support.

Please contact us for further information on any of the services listed.

Installation

Trained InferMed engineers are available to install InferMed software at user sites and run full installation and operational qualification (IQ & OQ) tests to ensure the efficacy of the customer's installation.

Validation

InferMed recommends certain standard technical configurations for its MACRO software. Where a customer chooses to use non-standard technical configurations, InferMed provides on-site validation services to ensure that the configuration can be fully supported by our Technical Services team.

Design Consultancy

InferMed offers consultancy in study design. The Study Definition functionality within MACRO is intuitive and easy to use after training has been given, but we are happy to provide consultancy to assist customers with their study design process.

Training

InferMed provides a range of training courses to new or existing MACRO users tailored to meet individual needs.

Technical Support

The InferMed Technical Services team is available to provide MACRO users with responsive and detailed support in their use of the MACRO system. Where requested they can also provide technical support outside normal operational hours as part of a specific customer maintenance contract.

Third-party Support

InferMed also works in partnership with other companies to offer a range of broader global services. These include hosting, global 24-hour helpdesk support, local project management support, hardware deployment and asset management. For details of our partner companies, please go to our Partners section.

For more information on our range of support services, please contact us.



MACRO Supported Platforms

MACRO v3

Server Operating Systems
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2003 Standard Edition

Server Databases

  • Microsoft MSDE 2000
  • Microsoft SQL Server 2000
  • Microsoft SQL Server 2005
  • Oracle 8.1.7
  • Oracle 10g

Client Operating Systems

  • Microsoft Windows 2000 Professional
  • Microsoft Windows XP Professional

Offline remote data entry database

  • Microsoft MSDE 2000

Browsers

  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 6.0
  • Microsoft Internet Explorer 7.0

MACRO v4

Server Operating Systems
  • Microsoft Windows 2003 Standard Edition

Server Databases

  • Microsoft SQL Server 2005
  • Oracle 10.2.0.4

Client Operating Systems

  • Microsoft Windows XP Professional

Browsers

  • Microsoft Internet Explorer 7.0
  • Microsoft Internet Explorer 8.0
  • FireFox 3.6